Sweeps every open hold, checks the slabs are still there, and drafts the chase in the rep's name.
Knows which holds went quiet. Age counted from the day the hold sheet went out.
Checks the slabs are still there. A hold on material that already shipped gets closed.
Chases in the rep's name. Bundle numbers, what's still on the floor, and a note that reads like the rep wrote it.
Answers extensions. Held to the new date, expiry re-armed, confirmation drafted back to the customer.
Seen in the wild
At one importer, most of the holds the reps wrote went quiet. Only a handful ever got a follow-up. Every one of those was a slab pulled off the rack with a customer's name on it.