Answers the price, size and availability email the same hour, with the photos and their price already in it.
Reads the ask. Color, finish, thickness and the job behind it, however the customer phrased it.
Looks at the floor. Bundles actually in the yard, with the slab count and the real sizes off each one.
Prices it for that customer. Their tier, their freight, delivered. Look-alikes in the same range get added when the color is running thin.
Drafts the whole reply. Photos attached. Nothing sends until you say so.
Seen in the wild
Six of every ten emails the reps we studied opened was a version of the same request: do you have it, what does it cost, send photos. One rep answered it so often she had taken to emailing slab photo links to herself, three a day for ninety days, so she could forward them off her phone.